Shipping & Delivery Policy

Once an order has been submitted, we may review the order details before preparing the product for shipment or delivery.

This process may include confirmation of:

• Product availability.
• Payment status.
• Customer and delivery information.
• Requested specifications or configurations.
• Transportation requirements.
• Access conditions at the delivery location.

Orders requiring modification, installation, preparation, inspection, or other additional work may require extra processing time before dispatch.

Estimated delivery timeframes may be shown on the product page, provided during checkout, included in a quotation, or communicated after your order is confirmed.

Delivery estimates begin after applicable order processing requirements have been completed and the product is ready for dispatch.

Delivery times may vary depending on:

• Product location and availability.
• Customer destination.
• Carrier scheduling.
• Transportation distance.
• Weather and road conditions.
• Specialized equipment requirements.

Shipping and delivery charges may vary depending on the product, destination, size, weight, transportation method, and additional services required.

Any applicable shipping or delivery charge will be communicated before the transaction is finalized or included in the applicable order confirmation or quotation.

Additional charges may apply where delivery requires specialized transportation, permits, redelivery, additional equipment, or arrangements beyond those originally quoted.

RV campers, trailers, truck campers, truck toppers, and certain other products may require specialized transport equipment and delivery arrangements.

Depending on the product, delivery may involve:

• Commercial transport vehicles.
• Flatbed or specialized trailers.
• Tow-away delivery.
• Professional vehicle transportation.
• Special unloading or placement arrangements.

The appropriate delivery method will depend on the particular product and destination.

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please ensure that your delivery details include any information reasonably necessary to complete the delivery, such as:

• Recipient name.
• Complete delivery address.
• Current telephone number.
• Relevant access instructions.
• Any known restrictions affecting large delivery vehicles.

Nomad RV Campers is not responsible for delays resulting from incorrect or incomplete delivery information supplied by the customer.

Customers receiving an RV, camper, trailer, or other oversized product are responsible for ensuring that the delivery location can reasonably accommodate the delivery vehicle and product.

Before delivery, please consider:

• Road and driveway width.
• Gate clearance.
• Overhead power lines or tree branches.
• Low bridges or restricted roads.
• Ground stability and surface condition.
• Turning and maneuvering space.
• Local access restrictions.

Certain deliveries may require an appointment or advance coordination with the customer.

Where applicable, the customer or another authorized adult should be available at the delivery location at the scheduled time to receive the product.

Delivery schedules may occasionally change due to traffic, carrier operations, weather, road closures, mechanical issues, or other circumstances outside our reasonable control.

Where tracking information is available, it may be supplied after the product has been dispatched.

Oversized or specialized shipments may not always use conventional parcel tracking systems. In these situations, delivery updates may instead be provided directly by us, the transportation provider, or the delivery driver.

Please ensure your contact details remain current while your order is in transit.

We recommend inspecting your order as soon as reasonably possible after delivery.

For large products, where practical, inspect the exterior condition of the unit before or shortly after the delivery process is completed.

If you identify visible transportation damage, an incorrect product, or another significant delivery issue, please document it with clear photographs or video and contact Nomad RV Campers promptly.

If delivery cannot be completed because the customer is unavailable, the delivery location is inaccessible, or incorrect information was provided, the shipment may need to be rescheduled.

Reasonable additional transportation, storage, waiting, or redelivery charges may apply where a failed delivery results from circumstances within the customer's control.

We encourage customers to communicate any potential access or scheduling issues before the product is dispatched.

If you need to change your delivery address, contact us as soon as possible.

We cannot guarantee that a delivery address can be changed after an order has been dispatched or assigned to a transportation provider.

A change in destination may result in a revised delivery charge or delivery timeframe.

Where customer pickup is available and approved for a particular product, collection arrangements must be confirmed in advance.

Customers arranging their own transportation are responsible for ensuring that the vehicle, trailer, towing equipment, restraints, and other equipment used for collection are suitable and legally compliant.

Products should not be collected until confirmation has been provided that the order is ready.

Delivery may occasionally be delayed by circumstances outside the reasonable control of Nomad RV Campers or the transportation provider.

These circumstances may include:

• Severe weather.
• Natural disasters.
• Road closures.
• Traffic disruptions.
• Carrier delays.
• Mechanical breakdowns.
• Government restrictions.
• Labor disruptions.
• Public emergencies.
• Supply-chain interruptions.

Where reasonably possible, affected customers will be provided with updated delivery information.

Smaller products, accessories, replacement parts, and related merchandise may be delivered through standard parcel or freight carriers rather than specialized RV transportation.

Shipping methods and delivery estimates for these products may differ from those applicable to RV campers, trailers, truck toppers, and other oversized products.

Orders containing multiple products may occasionally be delivered separately.

This may occur when products are stored at different locations, require different transportation methods, or become ready for shipment at different times.

Where an order is divided into multiple shipments, relevant delivery information may be communicated separately for each shipment.

Eligible returns are governed by our separate Returns & Refunds Policy.

Because oversized products may require specialized transportation, customers should not arrange return shipping for an RV, camper, trailer, or truck topper without first contacting us for return instructions.

If you have questions about the delivery requirements for a particular camper, trailer, truck topper, accessory, or destination, we recommend contacting us before placing your order.

Providing your delivery location and information about site accessibility can help us determine the most suitable transportation arrangement.