Returns & Refunds Policy

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return, you must contact us within the 30-day return period and provide sufficient information for us to identify your purchase and review the request.

Return requests submitted after the 30-day period may not be accepted unless otherwise required by applicable law.

To be eligible for a return, the product should generally be returned in substantially the same condition in which it was received.

• The return request must be made within 30 days of delivery.
• The item must not have been intentionally damaged, improperly modified, abused, or misused.
• Any accessories, components, documentation, keys, manuals, or other items originally supplied with the product should be included.
• Proof of purchase, such as an order number, invoice, or receipt, may be required.
• The product must be made available for inspection where reasonably necessary.

Before returning any product, please contact Nomad RV Campers and request return authorization.

Your return request should include:

• Your full name.
• Your order or invoice number.
• The product you wish to return.
• The reason for requesting the return.
• Photographs or videos where the return relates to damage, defects, or an incorrect item.

Once a returned item is received, we may inspect it to verify its condition and confirm that it meets the requirements of this Returns & Refunds Policy.

We will notify you whether your return has been approved, partially approved, or declined based on the condition of the item and the circumstances of the return.

If additional information is required to evaluate the return, we may contact you before completing the review.

After we issue a refund, your bank, card provider, payment processor, or financial institution may require additional time before the funds appear in your account.

Processing times imposed by financial institutions are outside the direct control of Nomad RV Campers.

If you have received confirmation that a refund was issued but have not yet received the funds, please first check with your financial institution or payment provider.

Unless a product was delivered damaged, materially defective, incorrect, or we otherwise agree to cover the cost, the customer may be responsible for reasonable expenses associated with returning the product.

Because RV campers, truck toppers, trailers, and similar products may require specialized transportation, you should contact us before arranging return transportation.

We will provide appropriate return instructions after reviewing your request.

Original shipping, freight, transportation, setup, or delivery charges may be non-refundable where those services have already been successfully performed.

This does not apply where a refund of those charges is required because of an error attributable to us, an incorrect delivery, a qualifying defect, or applicable consumer protection law.

We recommend inspecting your purchase as soon as reasonably possible after delivery.

If your order arrives damaged, appears defective, or you receive an incorrect product, please contact us promptly with details of the issue.

Where possible, include clear photographs or video showing the product, packaging, delivery condition, and the specific problem.

After reviewing the issue, we will determine an appropriate resolution, which may include repair, replacement, return, or refund where applicable.

Products manufactured, modified, configured, or customized specifically according to a customer's requested specifications may have different return eligibility.

Examples can include specially ordered configurations, customer-selected modifications, custom installations, or products altered after purchase.

Any applicable return restrictions for a customized order should be communicated as part of the purchase or customization process.

Certain products or circumstances may make an item ineligible for a standard return, including:

• Products damaged through misuse, neglect, accident, unauthorized modification, or improper installation.
• Products materially altered after delivery.
• Items missing significant components supplied at the time of purchase.
• Certain customized or specially modified products.
• Items for which the 30-day return period has expired, except where applicable law provides otherwise.

Depending on the product and circumstances, an exchange or replacement may be available as an alternative to a refund.

If you would prefer an exchange, please mention this when submitting your return request. Availability may depend on current inventory and product compatibility.

If you need to cancel an order, please contact us as soon as possible.

Orders that have not yet entered processing, preparation, customization, dispatch, or transportation may be easier to cancel.

Once an order has already been shipped or delivery arrangements have been completed, the request may need to be handled under our standard return process.

This policy is intended to explain Nomad RV Campers' standard return and refund procedures.

Nothing in this policy is intended to exclude, limit, or override any mandatory rights or remedies that may be available to you under applicable consumer protection law.